Subscription & Returns Policy
This page explains (1) subscription billing cadence and cancellation, (2) refund eligibility, and (3) return/exchange terms for OEM parts purchased through washerdiy.top from customers located in Japan.
Last updated: 2026-07-23
1) Who we are (Seller / Service Provider)
The seller/service provider for transactions on this website is:
2) Subscription billing cadence & contract terms (specified continuous services)
If the service you subscribe to qualifies as a “specified continuous services” or other specified commercial transaction under Japan’s Specified Commercial Transactions Act, we will present the required contract/price details before you place an order. The specific items (including the subscription plan name, price, billing cycle, total charges, renewal/continuation terms, and cancellation/termination procedure) are shown at the checkout or within the subscription management page before you make an offer.
Applicable law and disclosure framework: Act No. 57 of 1976 (the “Act on Specified Commercial Transactions”), Specified Commercial Transactions Act (as applicable), including provisions on indicating terms and conditions when advertising/supplying specified continuous services and the statutory cooling-off framework.
3) How to cancel a subscription
Cancellation methods and timing depend on the subscription plan you selected. In general:
- Go to your account and open “Subscription Settings” (or the page shown during signup).
- Choose “Cancel Subscription” and follow the on-screen confirmation steps.
- After cancellation, confirm the cancellation status/confirmation email for your records.
Cooling-off (if applicable): For transactions that qualify for statutory cooling-off under the Act on Specified Commercial Transactions, you may be able to cancel within the required statutory period in accordance with the applicable provisions.
Applicable law reference: Act on Specified Commercial Transactions (Act No. 57 of 1976) (as applicable to the contract type and sales method).
4) Refunds & eligibility
Whether refunds are available (and how they are calculated) depends on the product/service type and the reason for the request.
General refund guidance
- Subscription charges: If you cancel, the cancellation timing and whether your billing cycle already started will affect eligibility for any refund (if refunds are offered for your plan).
- OEM parts: Refunds (or exchanges) are considered based on our return eligibility rules below and the condition/timing of the request.
- Statutory rights: If your purchase qualifies for statutory cooling-off or other consumer protections, those rights apply in accordance with the Act on Specified Commercial Transactions.
Applicable law reference: Act on Specified Commercial Transactions (Act No. 57 of 1976) (as applicable to the contract type and sales method).
5) Returns, defects, and exchanges (OEM parts)
If an OEM part is damaged, defective, or incorrect, you should contact us as soon as possible so we can review and propose next steps.
Return/exchange conditions (summary)
- Contact requirement: Please notify us within the period specified in the product listing or provided at checkout. If no period is shown, contact us promptly after delivery.
- Condition: Returns generally require the item to be in a condition suitable for resale/inspection and in the original packaging where practicable.
- Proof: Include order number, photos (if relevant), and the reason for return/exchange.
- Non-eligible cases: Where the item is used, altered, or otherwise not in a returnable condition due to customer handling, we may refuse return/exchange.
- Shipping costs: Who bears shipping costs depends on the return reason (e.g., defective/incorrect vs. customer preference) and what is shown in your transaction terms at checkout.
6) Dispute handling / contact for refunds & returns
To request a refund, cancellation confirmation, return, or exchange, contact:
For specified transactions, we will ensure that the disclosed “terms and conditions” for the transaction are consistent with the actual product/service you purchase.
7) Personal data & cookies notice (Japan)
If you provide personal data on this site (including account data, community/forum moderation-related users, marketplace customer information, and analytics identifiers), we process it in accordance with Japan’s Act on the Protection of Personal Information (APPI). This includes providing notice of purposes of use and appropriate handling when sharing/transferring data (if applicable).
Applicable law reference: Act on the Protection of Personal Information (Japan) (Act on the Protection of Personal Information).
Cookies/Tracking: If our tracking activities require consent under Japan’s Telecommunications Business Act framework, we will present consent choices in the manner required by applicable MO MIC regulations/guidelines (depending on whether tracking is first-party/third-party and whether it is used for advertising measurement).
Applicable law reference: Telecommunications Business Act (Japan) (電気通信事業法) (as implemented through relevant MO MIC regulations/guidelines).